Consumer rights and obligations

• Provide free and constant access to the water meter to the water supply provider without delay and loss of time.
• Care for the soundness of water supply installations and control the status of the water meter - The internal water supply installation connects to the public water supply network at the expense of the consumer, the consumer uses it at their own responsibility and maintains it at their own expense.
• Do not allow a third person to use water through their internal installations without the knowledge of Vodoopskrba i odvodnja Ltd.
• Pay the fee for the delivered amount of utility service within 10 days of the receipt of the bill and no later than the maturity date indicated on the bill.
• Make a complaint within 8 days of receiving your bill.
• The consumer is obliged to register or deregister as a customer of water supply in a timely manner and provide accurate data for determining the category of consumption.
• Investors are obliged to announce completion of construction of facilities for timely changes in customer records due to the application of the appropriate price.
• Possibility of billing at the building level (the so-called notification bill) - For residential buildings with a single water meter (main) and where consumption is allocated based on the number of persons registered for each service customer, there is a possibility to submit a notification bill from which the following data is visible: date from-to for calculation of consumption, water meter status, total consumption at the level of residential building, total financial amount, data whether the bill may have been issued with an estimate. For the receipt of such bills, co-owner representatives may be contacted by Vodoopskrba i odvodnja Ltd., Folnegovićeva 1, Zagreb, with the indication of the address of delivery (name and surname, address, residential building code).