Recommendations for service users

Dear users,

for health reasons, we encourage you to use telephone and digital channels for communication.

Contacts to use instead of personal arrival:

SPECIFIC TYPE OF SERVICE	PHONE NUMBER	E-MAIL ADDRESS
Information and complaints	072 500 400 (local cost call)	vio.informacije.reklamacije@zgh.hr
Information and complaints - Samobor	+385 (0)1 6425 002	samobor.reklamacije@zgh.hr
Connections requests - Zagreb	+385 (0)1 6163 000	vio.informacije.reklamacije@zgh.hr
Connections requests - Samobor	+385 (0)1 6425 003	vio.informacije.reklamacije@zgh.hr
Enforcement department	+385 (0)1 6163 435	vio.ovrsni@zgh.hr
Water supply emergency interventions	+385 (0)1 6163 999	vio.dezurnicentar@zgh.hr
Drainage emergency interventions	+385 (0)1 6163 222	vio.hitneodvodnja@zgh.hr
Writing office	+385 (0)1 6163 000	Vodoopskrba i odvodnja Ltd.; P.O. box 487; 10001 Zagreb

You can download all the documentation from our official site, which contains a number of other useful information and instructions regarding our services. Please send the documents by post or scan to an e-mail: vio.informacije.reklamacije@zgh.hr.

In cases where the arrival is necessary and urgent, in accordance with the published recommendations of the Croatian Institute of Public Health, please keep a physical distance of at least one meter.

Vodoopskrba i odvodnja Ltd., as a responsible company, takes all necessary measures in accordance with the recommendations of the competent city and national authorities and follows all guidelines in the field of prevention and epidemiological situation related to coronavirus.

We thank you for understanding and invite you to follow these recommendations!