FAQ
In the case of a complaint, customers can contact us at:
- via mail to an address: Vodoopskrba i odvodnja Ltd., Folnegovićeva 1, Zagreb
- as a scanned document to an e-mail vio.info@zgh.hr
- personally at customer locations
The customer can read and report the status of the water meter every month from the 27th to the 30th of the month.
The water meter status can be reported:
The water meter status can be reported:
- directly by the customers via Website
- via e-mail vio.info@zgh.hr
- via phone numbers: +385 (0)1 6163 617 or 072 500 400
- personally on location of Vodoopskrba i odvodnja Ltd., Folnegovićeva 1, Zagreb
- via mail: Vodoopskrba i odvodnja Ltd., P.O. Box 487, 10001 Zagreb
When it comes to customer service subscriptions, you can:
- if the amount of overpayment is less than the amount of the invoice, it is necessary to pay only the difference per invoice and if the overpayment is higher than the amount of the invoice, do not pay invoices up to the amount of overpayment
- the specified amount of the account can be deducted by the user for the subscription and the difference is payable (if the subscription is less than the invoiced amount) via request form
- fill out an overpay reimbursement/cross-entry request form
In the event of a change in the number of household members (registration/deregistration), the request must be filled, signed and verified with a stamp of the tenant representative.
If the residential building does not have its own representative, the claim may be filed by the payer, with the signature and ID number.
Requests are submitted by the 25th of the month for the current month:
If the residential building does not have its own representative, the claim may be filed by the payer, with the signature and ID number.
Requests are submitted by the 25th of the month for the current month:
- via mail to an address: Vodoopskrba i odvodnja Ltd., P.O. Box 487, 10001 Zagreb
- personally to the writing office of Vodoopskrba i odvodnja Ltd., Folnegovićeva 1, Zagreb
- as a scanned document to an e-mail vio.info@zgh.hr
If it is a consumer with their own water meter it is necessary to:
- fill in a request, signed by the consumer and the telephone contact number
- Attach a copy of the documentation on the basis of which there is a visible change to the request (purchase contract, gift contract, inheritance contract etc.) and a record of the apartment handover (if it is a new apartment purchased from the investor/contractor from which the number of the water meter being transmitted is visible
- if the property is co-owned, the written consent of the co-owner to whom the invoice will be addressed is required.
Request with completed documentation can be submitted:
- via mail to an address: Vodoopskrba i odvodnja d.o.o., Folnegovićeva 1, Zagreb
- personally on location: Folnegovićeva 1, Zagreb
- scanned via e-mail vio.info@zgh.hr
If the water consumption in the building is paid over a single water meter according to the number of household members, the change of the customer name is done by Gradsko stambeno komunalno gospodarstvo d.o.o., Savska street No. 1, Zagreb.
Request with completed documentation can be submitted:
If the water consumption in the building is paid over a single water meter according to the number of household members, the change of the customer name is done by Gradsko stambeno komunalno gospodarstvo Ltd., Savska street No. 1, Zagreb.
- via mail to an address: Vodoopskrba i odvodnja Ltd., Folnegovićeva 1, Zagreb
- personally on location: Folnegovićeva 1, Zagreb
- scanned via e-mail: vio.info@zgh.hr
If the water consumption in the building is paid over a single water meter according to the number of household members, the change of the customer name is done by Gradsko stambeno komunalno gospodarstvo Ltd., Savska street No. 1, Zagreb.
The appearance of white water is the consequence of the occurrence of air being "trapped" in the form of small bubbles during the filling of the pipeline. When water is discharged from the tap, small air bubbles make the water "white". By releasing dissolved air to the surface, the water quickly becomes clear and is completely safe for human consumption.
It can be checked by a simple experiment whether the reason for the "white" water is dissolved air:
It can be checked by a simple experiment whether the reason for the "white" water is dissolved air:
- it is necessary to pour "white" tap water In a clean glass
- After a few seconds the water will clear from the bottom to the top until all the air bubbles are released on the surface
